Personal Lines Account Manager
Company: Dickerson Agency
Location: Kennesaw, GA
Employment Type: Full-Time
About You:
Are you detail-oriented and passionate about helping others? Do you enjoy engaging with people over the phone and working with computers? If you’re comfortable with numbers, eager to learn new things, and thrive in a team environment where you can contribute to solutions, the role of Personal Lines Account Manager could be a great fit for you.
About Us:
At Dickerson Agency, we are more than just an insurance provider—we are a team dedicated to building strong, meaningful relationships with our clients, community, and the companies we represent. As an independent insurance agency, we prioritize our clients’ needs above all, offering personalized service and solutions tailored to each individual. We believe in teamwork, trust, and providing exceptional service to everyone we work with.
Work Hours:
- Monday to Friday, 8:30 AM – 5:00 PM
- Occasional evenings or Saturdays may be required to support local and community events.
Key Responsibilities:
- Client Relations: Build and maintain strong relationships with clients, potential clients, and insurance carriers through phone, email, and written correspondence.
- Team Support: Assist teammates by following up with clients and prospects, ensuring that their needs are met promptly and efficiently.
- Coverage Assistance: Research and resolve any coverage-related questions, providing clients with clear and accurate information.
- Client Service: Respond quickly to client inquiries, whether via phone or electronically, maintaining a high standard of customer service.
- File Management: Maintain and organize client files, managing routine correspondence between our agency and clients or insurance companies. This includes handling both paper and digital records across various software platforms.
- Opportunity Development: Identify and cultivate new opportunities to offer additional lines of insurance to existing clients.
- Office Support: Assist with general office duties as they arise, contributing to the smooth operation of the agency.
Professional and Personal Skills:
- Proficiency in Microsoft Word, Excel, Outlook, and general computer use.
- Ability to type quickly and accurately.
- Excellent verbal and written communication skills.
- Highly organized, punctual, and structured in your work approach.
- Strong ethical standards, with qualities such as patience, respect, reliability, trustworthiness, friendliness, supportiveness, articulation, kindness, and honesty.
Compensation and Benefits:
- Competitive Wages: Based on experience and qualifications.
- Performance Bonuses: Opportunities for bonuses based on individual and team performance.
- Additional Benefits: A comprehensive benefits package is available.
Experience Requirements:
- No prior insurance experience is required—we will provide training and education to the successful candidate. However, previous experience in the insurance industry is a plus.
How to Apply:
If you’re interested in joining our team, please email the following to kim@dickersonagency.com:
- Your Resume: Include three personal references and three professional references.
- Short Essay: Write a brief essay (less than one page) on one of the following topics:
- Describe the person you admire the most (present, past, living, or deceased) and explain why.
- Describe an experience that has been the most valuable to you and explain why.